Welcome to NuVa Clothing & Accessories Shop’s FAQ section. We’ve compiled answers to common questions about our premium fashion offerings and luxury shopping experience.

About NuVa

What kind of products does NuVa offer?
NuVa specializes in effortless luxury fashion for the discerning woman. Our curated collection includes clothing (dresses, jeans), accessories (belts, gloves, hats), jewelry (earrings, bracelets), and footwear (boots, flat shoes, high-heeled shoes). Each piece is selected for its quality and designer appeal.
What is NuVa’s brand style?
NuVa embodies modern elegance with a focus on premium materials and timeless designs. Our aesthetic balances contemporary trends with classic sophistication, perfect for the fashion-forward woman who values both style and convenience.

Product Questions

How do I know what size to order?
Each product page includes detailed size charts with measurements. For clothing, we recommend comparing your body measurements to our charts for the perfect fit. If between sizes, we suggest sizing up for comfort.
Are your products authentic designer items?
Absolutely. Every item in our collection is authenticated by our fashion experts before shipping. We partner directly with designers and authorized suppliers to guarantee the quality and authenticity of your luxury purchases.
Do you offer gift wrapping?
Yes! All orders come in our signature Eco-Luxe Packaging – carefully wrapped in tissue and presented in elegant NuVa boxes. For special gift messages, please include your request in the order notes at checkout.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx) and Free Shipping (EMS), you can track your package directly through the courier’s website using your tracking number.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel, please contact our customer service at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are NuVa’s shipping options?
We offer two premium shipping methods:
– Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days after 1-2 day processing)
– Free Shipping: For orders $50+ via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! We proudly serve our global clientele, delivering to most countries worldwide. Some remote areas and parts of Asia may have shipping restrictions or longer transit times.
What if my package is delayed?
While we carefully estimate delivery windows, occasional delays may occur with international shipping. If your package exceeds the expected delivery timeframe, please contact us with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Please initiate returns through our customer service email for authorization.
Are there any non-returnable items?
For hygiene reasons, earrings and hair accessories are final sale. All other items in our collection are eligible for return if conditions are met.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time to appear in your account.

Contact Information

How can I contact NuVa customer service?
Our fashion concierge team is available via email at [email protected]. We typically respond within 24 hours on business days. Our headquarters is located at 2375 Public Works Drive, New York, NY 10001, USA.
Do you have physical stores?
Currently, NuVa operates exclusively online to bring you global luxury with doorstep convenience. Our digital boutique allows us to offer a carefully curated selection with the personalized service you deserve.

Have a question we haven’t answered? Our fashion concierge team is always happy to assist. Email us at [email protected] for personalized support.