At NuVa Clothing & Accessories Shop, we take as much care with your satisfaction as we do in curating our premium collections. Should any item not meet your expectations, our refined returns process ensures a seamless experience worthy of our luxury brand.

Key Information:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original packaging required for jewelry and accessories
  • Final sale items cannot be returned (see exceptions below)

Our Return Process

To initiate a return or exchange, please follow these steps:

  1. Submit Your Request: Email our concierge team at [email protected] within 15 days of receiving your order. Use our provided template below for efficiency.
  2. Receive Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Prepare Your Package: Include the original packing slip and ensure items are in pristine condition with all tags attached. For jewelry and eyewear, original protective cases must be included.
  4. Ship Your Return: Send the package to our New York facility using a trackable shipping method. We recommend insuring high-value items.
  5. Processing: Allow 3-5 business days for processing once we receive your return. You’ll receive email confirmation at each stage.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns outside the U.S., duties and taxes are non-refundable.

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit Card/PayPal: 3-10 business days depending on your financial institution
  • Gift Cards: Refunded as store credit within 24 hours

Note: Shipping fees are non-refundable except in cases of our error.

Exchanges

For size or color exchanges, please indicate your preferred replacement in your return request. Exchanges are subject to availability. If your desired item is out of stock, we will issue a refund or store credit.

Non-Returnable Items

To maintain the integrity of our luxury products, the following cannot be returned:

  • Earrings (for hygiene reasons)
  • Hair Accessories with signs of use
  • Gloves that have been worn
  • Items marked “Final Sale”
  • Personalized or monogrammed pieces

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear NuVa Concierge Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: 1. Item Name: Size/Color: Reason for Return: [For exchanges only] I would like to exchange for: – Item Name: – Size/Color: I confirm that the item(s) are in original condition with all tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Date]

Contact Our Concierge

For any questions about our returns policy or assistance with your return, please contact our dedicated team:

Email: [email protected]
Phone: +1 (212) 555-0192 (Mon-Fri, 9am-5pm EST)
Address: NuVa Returns, 2375 Public Works Drive, New York, NY 10001, USA

We appreciate your trust in NuVa and are committed to ensuring your complete satisfaction with every purchase from our curated collections.