Welcome to NuVa Clothing & Accessories (“NuVa”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website ladyclothesoffers.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use & Intellectual Property

1.1 License to Use

NuVa grants you a limited, non-exclusive license to access and make personal use of our website for shopping purposes only.

1.2 Intellectual Property Rights

All content on this site, including text, graphics, logos, button icons, images, product designs, and digital downloads, is the property of NuVa or its content suppliers and protected by international copyright laws. The NuVa name and logo are registered trademarks.

User Responsibility: You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site without express written permission from NuVa.

2. Product Information

2.1 Product Descriptions

NuVa makes every effort to display our luxury fashion items (including clothing, accessories, jewelry, and footwear) as accurately as possible. However, we cannot guarantee that your monitor’s display of colors, textures, or details will be completely accurate.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Non-Returnable Items: For hygiene and quality reasons, earrings, used hair accessories, worn gloves, and personalized items cannot be returned.

3. Ordering & Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through our payment gateway partners.

3.3 Pricing

All prices are in US dollars. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

  • Standard Shipping ($12.95): Shipped via DHL/FedEx with delivery in 10-15 business days
  • Free Shipping: Available for orders over $50, shipped via EMS (15-25 business days)

4.3 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Delivery times may vary due to customs processing.

User Responsibility: Customers are responsible for providing accurate shipping information. Additional fees may apply for address corrections or reshipments.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be unworn, unwashed, with all original tags attached and in original packaging (especially for jewelry and accessories).

5.2 Return Process

  1. Email [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Ship items to our New York facility
  4. Allow 3-5 business days for processing

5.3 Refunds

Refunds are issued within 5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

5.4 Exchanges

Size/color exchanges are subject to availability. If your desired item is unavailable, we will issue a refund or store credit.

International Returns: Customers outside the U.S. are responsible for return shipping costs and non-refundable duties/taxes.

6. Limitation of Liability

NuVa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our maximum liability for any claim related to your purchase is limited to the purchase price of the item.

7. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the site. Your continued use constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our policies:

NuVa Clothing & Accessories
2375 Public Works Drive
New York, NY 10001, USA
Email: [email protected]
Phone: +1 (212) 555-0192 (Mon-Fri, 9am-5pm EST)